Current status
Online ordering is open. Payment is taken securely through Billplz, and your order is processed as soon as payment is received.
Legal
Delivery & Returns
How AlSultanFood orders are packed, delivered and returned.
Last updated: 21 September 2026
Not yet reviewed by a legal adviser
This page describes how we operate today, but has not yet been reviewed by a legal adviser. Your statutory rights under Malaysian consumer law are unaffected.
Delivery area
We deliver within Malaysia only.
We deliver to Peninsular Malaysia as well as Sabah and Sarawak.
Delivery rates
Flat delivery rate of RM9 anywhere in Malaysia.
Free delivery on orders above RM150.
Estimated delivery times
Peninsular Malaysia: 1-3 hari.
Sabah & Sarawak: 6-9 hari.
Order processing time
Orders received before 4:00 petang. on a working day are processed the same day.
Packaging
Every order is packed to protect the products in transit.
Olivko bundles marked with a free gift include a complimentary jar of Madu Habbatussauda — it is added to your order automatically, no code needed.
Self-pickup
Collect from: Lot 11, Jalan 6/9, Kawasan Perusahaan, 43300 Seri Kembangan, Selangor
Hours: Isnin–sabtu, 10 pagi – 6 petang.
Tracking
We ship via J&T, Pos Laju, Ninjavan, Shopee express. A tracking number will be emailed to you.
Returns
To be confirmed
The return window and who pays return postage have not been set. Please contact us before returning anything and your request will be handled in line with Malaysian consumer law.
Damaged or incorrect items
If your order arrives damaged or incorrect, photograph the parcel and its contents as soon as you receive it, then contact us.
To be confirmed
The window for reporting damage has not been set.
Refunds
To be confirmed
The refund processing time is still being confirmed. Please contact us about any refund request.
Contact us about an order
Email: info@easygv.com
Phone: 01111222215